Chat Agent – AI Website & Social Bot
Give visitors instant support across your website, WhatsApp, Facebook, Instagram, and other channels. The Chat Agent responds in real time, collects details, answers questions, and guides visitors toward booking, buying, or speaking to sales.
You set the message style, tone, and goals. It learns from your FAQs, product pages, and past conversations so replies feel accurate and natural.
Leads Handled Monthly
Reduction in Manual Work
Increase in Engagement
Features — What You Will Get
1. Instant Replies Across All Channels
The chatbot replies instantly on your website and all your messaging channels, including WhatsApp and Telegram, so visitors get quick, accurate answers anytime.
2. Smart Answers Trained on Your Content
It learns directly from your FAQs, pages, and past chats — ensuring responses stay natural, accurate, and aligned with your brand tone.
3. Automatic Lead Capture & Labelling
The bot collects names, phone numbers, emails, and enquiry intent — then automatically labels leads as Cold, Warm, or Hot so your team can prioritise high-intent prospects instantly.
4. Built-In Follow-Up & Appointment Booking
The chatbot can send follow-ups, reminders, and guide prospects to book appointments automatically — turning conversations into real sales opportunities.
Key Outcomes
- Faster response time
- Higher chat-to-lead conversion
- Reduced manual support
- Consistent customer experience
Perfect if you want instant responses without hiring more support staff.
Turn Every Message Into a Lead with an AI Chat Agent
Chat Agent Packages That Deliver Instant Replies, Better Lead Capture, and Smoother Support.
Starter
Plan
$
10
/mo
- Handles up to ±1,000 messages monthly
- Basic replies and simple enquiry handling
- Lead capture into CRM
- Starter-level follow-up sequences
- Website-based knowledge base
Pro
Plan
$
29
/mo
- Handles up to ±5,000 messages monthly
- Automated follow-ups and reminders
- Auto-build FAQ from your website
- Smarter multi-step reply flows
- CRM syncing and lead organisation
Business Plan
$
49
/mo
- Handles up to ±15,000 messages monthly
- Full automation: scoring & reminders
- Multi-channel support & routing
- AI knowledge base from website + PDFs
- Lead pipeline movement automation
Enterprise Plan
$
99
/mo
- Unlimited message handling volume
- Advanced automation & integrations
- Private cloud or dedicated instance
- Internal data training & scraping
- Priority support & onboarding
Case Studies
“An education centre replaced manual chat handling with the Chat Agent, allowing visitors to receive instant replies while the team monitored conversations in real time. The chatbot collected details, labelled each lead as Cold, Warm, or Hot, and notified the team whenever a high-intent prospect appeared. Staff could pause the bot instantly and take over the conversation to close the lead. Within the first month, response time dropped from 12 minutes to under 3 seconds, chat-to-lead conversion increased from 11% to 34%, and the centre received 51 new student enquiries with 17 confirmed enrolments.”
Education Centre
Case Study 1“A training and services business implemented the AI Website Chatbot to manage multiple types of enquiries. The bot guided visitors through structured conversation flows, captured key details, labelled leads automatically, and sent summarised reports directly to the team for fast follow-up. In 60 days, the chatbot handled 1,500+ conversations, automated qualification, and reduced manual workload — resulting in higher-quality leads and faster response times without adding new support staff.”
Training & Services Business
Case Study 2Frequently Asked Questions
The Chat Agent works on your website and all major messaging channels, including WhatsApp, Telegram, Facebook, Instagram, and more.
Yes. It collects names, phone numbers, and enquiry details, then labels each lead as Cold, Warm, or Hot so your team knows who to follow up with first.
No. It handles common questions and initial enquiries, while your team can jump in anytime to take over the chat and close the lead.
Yes. It can send reminders, follow-up messages, and guide prospects to book appointments automatically.
Yes. It replies instantly at any time of the day, ensuring customers receive fast support even when your team is offline.
No. We set everything up for you, and you can update questions, flows, or messages easily without coding.
Contact us
- ai@gigwave.tech
- Selangor, 41700, Malaysia