CRM Agent – AI Data & Intelligence Backbone
The CRM Agent acts as the central brain of the Gigwave Agentic Stack.
It captures, cleans, enriches, and synchronizes data from every channel — eliminating silos, manual entry, and inconsistent records.
It captures, cleans, enriches, and synchronizes data from every channel — eliminating silos, manual entry, and inconsistent records.
No spreadsheets. No duplicated leads. No broken handovers.
Features — What You Will Get
1. Unified Lead & Interaction Repository
The CRM Agent automatically captures every interaction across:
- Chat conversations
- Voice calls
- Follow-ups
- Content engagement
- Booking actions
2. Automatic Data Enrichment & Deduplication
No more messy pipelines.
The CRM Agent:
The CRM Agent:
- Detects and merges duplicate records
- Enriches leads with engagement history and intent signals
- Maintains clean, structured, and reliable data
3. Real-Time Sync Across the Agentic Stack
The CRM Agent ensures every agent operates with shared context.
It feeds live data to:
It feeds live data to:
- Chat Agent
- Voice Agent
- Follow-Up Agent
- Content Agent
- Retention Agent
4. Smart Triggers & Workflow Signals
The CRM Agent doesn’t just store data — it activates actions.
Based on engagement and intent, it:
Based on engagement and intent, it:
- Triggers follow-ups automatically
- Updates lead status and priority
- Routes high-intent leads instantly
- Signals the next best action across agents
5. Single Source of Truth for the Entire Funnel
Every update happens in real time:
- Lead status
- Interaction history
- Engagement signals
- Conversion outcomes
Key Outcomes
Perfect if you want a single source of truth without managing multiple systems.
- Unified data across every channel and interaction
- Cleaner pipeline with automatic deduplication
- Real-time updates without manual data entry
- Smarter actions powered by shared intelligence
Scale with AI that Adapts to You.
Quick Answers Before You Start
What does the CRM Agent do?
The CRM Agent unifies all lead and interaction data into a single, real-time system. It automatically captures, cleans, and updates records across every channel.
Does the CRM Agent replace my existing CRM?
It can work alongside or enhance your existing CRM by handling data synchronization, deduplication, and enrichment automatically.
How does the CRM Agent handle duplicate leads?
Duplicates are detected and merged automatically, ensuring each lead has one clean, accurate record without manual cleanup.
Is data updated in real time?
Yes. Every interaction—chat, call, follow-up, or engagement—updates the lead record instantly.
Do teams still need to manually update lead information?
No. The CRM Agent eliminates manual data entry by automating updates across the entire funnel.
How does the CRM Agent support other Gigwave agents?
It provides shared context and accurate data so every agent can act intelligently without repeating questions or losing information.
Power Every Agent with a Single AI CRM Agent
Whether you’re connecting conversations, synchronizing pipelines, or activating intelligence across your entire system.
Contact us
- ai@gigwave.tech
- Selangor, 41700, Malaysia
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